We currently ship to locations within Australia and overseas, including the US, Canada, and most of Europe. If you would like to know if we ship to your country then please click on the contact link, providing us with your address, and we will advise if we can ship to you.
You will be able to choose from a number of different shipping methods upon checkout. Most items will ship within 48 hours unless express shipping is requested. Orders placed on a Friday will ship on the following Monday. Items that require additional processing such as bindings that require lamination layups will ship up to 48 hours after order placement. Specified shipping time is TRANSIT TIME not the time from the placement of an order.
We are happy to credit or exchange any unopened product within 14 days, provided we receive the goods in PRISTINE condition. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. If the product or packaging is damaged upon receipt, we will be unable to accept the goods and they will be returned to you.
If your product seems to be faulty upon arrival please contact us within 7 days of receipt. Please DO NOT return the product until we have advised a course of action.
All products are bound by the manufacturers warranty. If your product becomes faulty and is still under warranty, please contact us for instructions on how to return the product to our store. All postage costs to and from our store are to be covered by the customer.